FAQ For VaVaVroom


Questions


Online Order Changes and Cancellations

Online Returns

Newsletter

Technical Issues

Warranties

Answers


How do I cancel or change my online order?

If you'd like to cancel or change your order, please call 1-312-823-6709  or email as soon as possible. We'll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Please note:  If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.


How do I return an item that I purchased at www.vavavroomonline.com?

We want you to be completely satisfied with your order.  Love it or return it in good condition within 14 days, and we’ll refund your money. To return an item, please call us at 312-823-6709 or email us at info@vavavroomonline.com for return instructions.


How do I sign up for the VaVaVroom newsletter?

To sign up for our free newsletter to receive monthly updates on VaVaVroom products, specials, events, and riding tips, please enter your email in the sign-up box on our home page.


How do I unsubscribe from the VaVaVroom newsletter?

If you would like to unsubscribe from our email newsletters, you may do so in three ways.

  1. Click on the “unsubscribe” button at the bottom of any newsletter,
  2. Call us at 312-823-6709 with your name and email address, or
  3. Email us at info@vavavroomonline.com with your name and email address with the word “unsubscribe” in the subject heading.

Please note: If you unsubscribe from our email newsletters, you will still receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.


What do I do if the site will not allow me to add to the shopping cart or a product image is not displayed properly?

If you find issues with the site or if you're having issues using it, please check that your internet browser is up to date. If you have a current version of your browser and are still having issues, please contact us at 312-823-6709 or info@vavavroomonline.com.


What is the warranty on VaVaVroom riding jackets?
VaVaVroom jackets made of polyester or nylon, when purchased in the United States or Canada, are warranted to be free from defects in materials and workmanship for a period of two (2) years from date of purchase by the original buyer.